After purchasing an item from a retailer, if the product is not up to the mark, has poor quality and does not fit for the purpose you have purchased the item for or you were miss-communicated about its features and description, then you must return the product to the retailer and get it refunded or fixed/replaced as per your claim or warranty terms respectively.
Do you have a complain to lodge? 
Consumers
Critical Awareness: The responsibility to be more alert and questioning about the price and quality of goods and services we consume.
The Right to Safety: To be protected against products, production methods and services which are hazardous to health or life.