My Rights

Consumers have eight basic rights, as recognized by the United Nations. These are:

Right to Safety: To be protected against products, production methods and services which are hazardous to health or life.

Right to be Informed:To be given the facts needed to make an informed choice, to be protected against dishonest or misleading advertising and labelling.

Right to Choose: To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.

Right to be Heard: To have consumer interest represented in the making and execution of government policy, and in the development of products and services.

Right to Redress: To receive a fair settlement of just claims, including compensation for misrepresentation, faulty goods or unsatisfactory services.

Right to Consumer Education: To acquire knowledge and skills needed to make informed choices about goods and services, while being aware of basic rights and responsibilities.

The Right to a Healthy Environment: To live and work in an environment which is non-threatening to the well being of present and future generations.

The Right to Satisfaction of Basic Needs: To have access to basic and essential goods and services: adequate food, clothing, shelter, health care, education and sanitation.